As all items sold on Boast-iD are dispatched directly from the vendor, delivery times can vary. Find out how long it will take for the vendor to dispatch your item by clicking ‘Shipping’ on your checkout page.
I think my order has been lost – how do I receive a refund?
If you are experiencing a significant delay in the arrival of an item, it is vital that you get in touch with us within 14 days of the estimated time of arrival displayed on your shipment confirmation email email@example.com
Should your purchase not have arrived within 14 days of the estimated time of arrival stated in your shipment confirmation email, send us an email at firstname.lastname@example.org and we will be happy to process a full refund.
My Purchase arrived damaged
We understand how disappointing it is to receive a damaged purchase, so if this happens, please get in touch with the vendor straight away as they may be able to repair or replace your purchase.
In the meantime, you can request a return by following the steps below. Once the purchase has been collected by the courier, the vendor will issue you with a full refund.
- Log into your Boast-iD account
- Go to your Order page
- Click on the white ‘Return or Replace items’ button next to the order that you wish to return
- Fill Out the form
We would be very grateful for detailed photos of the damage sustained, which you can attach to the submission of the returns form. And, if you can manage to retain and return the item in its original packaging, that would be great too!
How will my purchase be shipped?
All items sold on Boast-iD are dispatched directly from the vendor, and so packaging, courier and services (such as insurance on shipment) used will vary from item to item.
To find out how your purchase will be shipped, your best bet is to ask the vendor directly.
What destinations do Vendors ship to?
As all items sold on Boast-ID are dispatched directly from the vendors who are located across the world, the shipping destination really depends on them!
What courier do our vendors ship with?
The courier delivering your order will vary depending on the vendor you have ordered from and is dependent on the size and weight of the parcel, and the destination country.
As our independent vendors are in charge of arranging shipments, they choose which couriers to use themselves.
Once your purchase has been dispatched, you will receive a dispatch confirmation email that includes the name of the courier used and the tracking number.
Once your order has arrived in your country, it may be passed on to an internal postal service and delivered according to standard delivery procedures in your country.
Currently it is not possible for you to select your preferred carrier, however, if you have any preference, please do contact your favourite vendor before placing the order to clarify arrangements.
How can I track my order?
Once your order has been shipped, you will receive an email notification, containing the tracking details and the estimated delivery date.